I recently bought 10,000 credits for $9.99 and already had 9,000 in my credits yesterday I logged in and saw that my 10,000 i recently bought was gone and I have not spent it at all! I am very upset!
Put the date you noticed the credits went missing then put today's date. It will list your credit history. This includes transfers, product purchases, and Tipping.
If there is still an issue, you can contact customer service for assistance.
Posted by “minikeke318” on March 26, 2024.
[Archived]I recently bought 10,000 credits for $9.99 and already had 9,000 in my credits yesterday I logged in and saw that my 10,000 i recently bought was gone and I have not spent it at all! I am very upset!
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1 Comments
Community posted about 2 months ago Admin
Posted by “JAM” on April 05, 2024.
[Archived]Hi @minikeke318, we can check our credit balance log by logging into the IMVU Classic website version: https://de.imvu.com/catalog/web_credits_balance_log.php
Put the date you noticed the credits went missing then put today's date. It will list your credit history. This includes transfers, product purchases, and Tipping.
If there is still an issue, you can contact customer service for assistance.
How to contact Customer Service:
https://help.imvu.com/s/contactus
How to file and respond to a ticket: http://im.vu/help396
How to file a ticket on IMVU Mobile: http://im.vu/help769
Thanks
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