[Archived - NN00NN] Why i can't buy AP when I have money in my card and the info about it it's correct

Posted 3 months ago by Community

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Posted by “NN00NN” on June 13, 2024.

[Archived]

I can't buy nothing not ap not even coins there is some problem can u tell me what it is​.

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C

Community posted 3 months ago Admin

Posted by “JAM” on June 17, 2024.

[Archived]

Hi @NN00NN​, this article explains issues/errors buying Credits and addons from the IMVU Credit store: http://im.vu/help393

 

This article explains the Access Pass: https://help.imvu.com/s/article/What-is-the-Access-Pass. Card purchases require a bank-issued debit card only. We can also buy an age verification token and 20,000 credits if we don’t have an approved debit card.

 

How to contact Customer Service: 

https://help.imvu.com/s/contactus

 

How to file and respond to a ticket: http://im.vu/help396

How to file a ticket on IMVU Mobile: http://im.vu/help769

 

Thanks

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