hello I am sending you this message because I have paid credit but it does not enter my account I would like you to give me my money to reimburse me I have the proof on me
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Communityposted
3 months ago
Admin
Posted by “JAM” on July 03, 2024.
[Archived]
Hi @Miradie, if users purchase an IMVU upgrade on Mobile they will need to check their purchases in the Google Play or the iTunes store. IMVU has no control over Mobile store purchases.
If users purchased through IMVU’s website using Next, users can check their order history.
Posted by “Miradie” on June 30, 2024.
[Archived]hello I am sending you this message because I have paid credit but it does not enter my account I would like you to give me my money to reimburse me I have the proof on me
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1 Comments
Community posted 3 months ago Admin
Posted by “JAM” on July 03, 2024.
[Archived]Hi @Miradie, if users purchase an IMVU upgrade on Mobile they will need to check their purchases in the Google Play or the iTunes store. IMVU has no control over Mobile store purchases.
If users purchased through IMVU’s website using Next, users can check their order history.
IMVU pends orders as a security measure:
https://www.imvu.com/next/settings/order/
This article explains pending orders: http://im.vu/help394
How to Contact Customer Service:
https://help.imvu.com/s/contactus
How to create and reply to a ticket: http://im.vu/help396
How to create a ticket on Mobile: http://im.vu/help769
Thanks
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