[Archived - Bianca532245] Why is my order in review?

Posted 2 months ago by Community

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Posted by “Bianca532245” on August 12, 2024.

[Archived]

I bought credits for my friend and the order is still is review and he hasn’t gotten any credits.

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Community posted 2 months ago Admin

Posted by “Lucas” on August 12, 2024.

[Archived]

Hi @Bianca532245​, if users purchase an IMVU upgrade on Mobile they will need to check their purchases in the Google Play or the iTunes store. IMVU has no control over Mobile store purchases.

 

If users purchased through IMVU’s website using Next, users can check their order history. 

 

IMVU pends orders as a security measure: 

https://www.imvu.com/next/settings/order/

 

This article explains pending orders: http://im.vu/help394

 

How to Contact Customer Service:

https://help.imvu.com/s/contactus

 

Thanks

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