I bought credits for my friend and the order is still is review and he hasn’t gotten any credits.
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Communityposted
3 months ago
Admin
Posted by “Lucas” on August 12, 2024.
[Archived]
Hi @Bianca532245, if users purchase an IMVU upgrade on Mobile they will need to check their purchases in the Google Play or the iTunes store. IMVU has no control over Mobile store purchases.
If users purchased through IMVU’s website using Next, users can check their order history.
Posted by “Bianca532245” on August 12, 2024.
[Archived]I bought credits for my friend and the order is still is review and he hasn’t gotten any credits.
0 Votes
1 Comments
Community posted 3 months ago Admin
Posted by “Lucas” on August 12, 2024.
[Archived]Hi @Bianca532245, if users purchase an IMVU upgrade on Mobile they will need to check their purchases in the Google Play or the iTunes store. IMVU has no control over Mobile store purchases.
If users purchased through IMVU’s website using Next, users can check their order history.
IMVU pends orders as a security measure:
https://www.imvu.com/next/settings/order/
This article explains pending orders: http://im.vu/help394
How to Contact Customer Service:
https://help.imvu.com/s/contactus
Thanks
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