[Archived - Jay839721] 2-factor authentication still doesn’t work?

Posted 3 months ago by Community

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Posted by “Jay839721” on March 01, 2024.

[Archived]

This seems like it’s been an ongoing issue for years now. 2-factor authentication randomly locks you out, demands a code, but an email with the code never comes - not in spam folder either. Last time this happened I was told to make a new account and submit a claim about the account I’m locked out of. Now I have to do it again

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Community posted 3 months ago Admin

Posted by “Nifi” on March 03, 2024.

[Archived]

Hi @Jay839721​, these articles explain issues receiving and verifying IMVU emails: http://im.vu/help685 , https://help.imvu.com/s/article/All-you-need-to-know-about-Your-Email

 

IMPORTANT: If your email address is a Hotmail, Outlook, or Live account, please consider using a different email provider. IMVU's email notifications may be blocked by these providers. If you still have not received your email verification link, please check your Junk or Spam folders.

 

If you are unable to receive emails please contact customer service to assist.

 

How to contact Customer Service: 

https://help.imvu.com/s/contactus

 

How to File and Respond to a Ticket: http://im.vu/help396

How to File a Ticket on Mobile: http://im.vu/help769

 

Thanks

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