purchase

Posted about 1 month ago by zHATEM

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zHATEM

Hello, I would like to request a compensation for my purchase if possible…I meant to buy credits from the website itself because it’s on sale.

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Guest posted 3 days ago

Hello. I am trying to add my bank card, but the system keeps hanging or freezing. Sometimes it makes me wait without giving any result. I would appreciate your help in resolving this issue so I can add the card and purchase a product.

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XfariX posted 10 days ago

Hello! @zHATEM

I understand your situation. Making a purchase and missing out on a website sale by mistake is very frustrating. Please note that the Help Forums are run by community volunteers, so nobody here can process refunds or compensations for your account.

However, you can request an official review from IMVU's Billing Team. Here is how IMVU's refund policy generally works and what you need to do right now:

IMVU's Refund Policy: According to IMVU's Terms of Service, all virtual goods and credit purchases are generally non-refundable. However, if the purchase was made very recently and you have not spent any of the credits yet, the billing support team may sometimes make a one-time exception to assist you.
Submit a Billing Help Ticket Immediately: Go to the official Help Center, click on Contact Us, and open a Help Ticket under the 'Billing Support' category.
State Your Request Clearly: In your ticket, explain the mistake honestly. Tell them that you meant to purchase the sale credits from the website and request if they can either refund the transaction or manually adjust/compensate the difference in credits for you.
Provide Order Details: Make sure to include the Order Number, the Date of Purchase, and the Payment Method used (such as PayPal or Credit Card) in your ticket to speed up the review.