[Archived - queensanddune3e31] Why can't I buy from the store?

Posted 10 months ago by Community

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Community Admin

Posted by “queensanddune3e31” on March 29, 2024.

[Archived]

When I want to purchase, I am asked to try again later

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Community posted 10 months ago Admin

Posted by “Nifi” on March 30, 2024.

[Archived]

Hi @queensanddune3e31, there are a few reasons that you may be receiving this error, which include:

1. Your account may be on hold

2. You are trying to buy a full outfit with Promo Credits

3. You are attempting to buy a product from a disabled creator

4. You are attempting to buy a product that is hidden or set to Display Only by a creator

This article explains Account Holds: http://im.vu/help647

How to contact Customer Service:

How to file and respond to a ticket: http://im.vu/help396

How to file a ticket on IMVU Mobile: http://im.vu/help769

Also, if you have any more questions or would like to comment further in regards to this matter, please see this topic: https://help.imvu.com/s/question/0D54p00002D9ThnCAF

Thanks

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