[Archived - Legendary123] Why my avatar not loading in

Posted 2 months ago by Community

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Posted by “Legendary123” on April 24, 2024.

[Archived]

I can’t join no chat rooms and my avatar won’t load in. I did all the troubleshooting and it’s still not working.

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Community posted 2 months ago Admin

Posted by “Nifi” on April 26, 2024.

[Archived]

Hi @Legendary123​, please contact customer service to report the issue/s you are having with mobile. 

 

How to contact Customer Service: 

https://help.imvu.com/s/contactus

 

How to File and Respond to a Ticket: http://im.vu/help396

How to File a Ticket on Mobile: http://im.vu/help769

 

Thanks

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Community posted 2 months ago Admin

Posted by “Legendary123” on April 24, 2024.

[Archived]

I did all that above including going to my browser and it’s still not working

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Community posted 2 months ago Admin

Posted by “Lydo” on April 24, 2024.

[Archived]

There are several reasons why IMVU might not be loading on your device:

1. Slow or unstable internet connection.

2. The app's cache and data are too full.

3. Issues with the IMVU app itself.

4. Your device may need an update.

 

You can try the following solutions:

1. Make sure your internet connection is stable.

2. Try with using different internet connection.

3. Clear the IMVU app's cache and data in your device settings.

4. Try restarting the IMVU app or your device.

5. Update the IMVU app to the latest version from the Google Play Store or App Store.

 

If the problem persists, you can try using IMVU through a browser.

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