[Archived - kate935509] Why my account won’t let me get credits.

Posted 2 months ago by Community

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Posted by “kate935509” on June 09, 2024.

[Archived]

I got a message saying my account was locked. I don’t know why it would be locked minus the fact I haven’t played in two years but now that I’m back on I’d like to earn credits again. I watched over 7 videos for free credits and I’m not getting anything. I tried buying credits and it won’t pop up options.

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Community posted 2 months ago Admin

Posted by “Nifi” on June 11, 2024.

[Archived]

Also, if you have any more questions or would like to comment further in regards to this matter, please see this topic: https://help.imvu.com/s/question/0D54p00002JgIA0CAN

 

Thanks

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Community posted 2 months ago Admin

Posted by “Lucas” on June 10, 2024.

[Archived]

Hi @kate935509​, this article explains Account Holds and what to do: http://im.vu/help647

 

How to contact Customer Service:

https://help.imvu.com/s/contactus

 

How to file and respond to a ticket: http://im.vu/help396

How to file a ticket on IMVU Mobile: http://im.vu/help769

 

Thanks

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