when I try to log in again it asks for two-step verification, the code arrives in the email but when I put it in the app it tells me that it is incorrect, and I put it in correctly, I don't know what to do please I need help
IMPORTANT: If your email address is a Hotmail, Outlook, or Live account, please consider using a different email provider. IMVU's email notifications may be blocked by these providers. If you still have not received your email verification link, please check your Junk or Spam folders.
If you are unable to receive emails please contact customer service to assist.
Posted by “Junior1176” on June 20, 2024.
[Archived]when I try to log in again it asks for two-step verification, the code arrives in the email but when I put it in the app it tells me that it is incorrect, and I put it in correctly, I don't know what to do please I need help
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2 Comments
Community posted 3 months ago Admin
Posted by “Nifi” on June 26, 2024.
[Archived]Hi @Junior1176, these articles explain issues receiving and verifying IMVU emails: http://im.vu/help685 , https://help.imvu.com/s/article/All-you-need-to-know-about-Your-Email
IMPORTANT: If your email address is a Hotmail, Outlook, or Live account, please consider using a different email provider. IMVU's email notifications may be blocked by these providers. If you still have not received your email verification link, please check your Junk or Spam folders.
If you are unable to receive emails please contact customer service to assist.
How to contact Customer Service:
https://help.imvu.com/s/contactus
How to File and Respond to a Ticket: http://im.vu/help396
How to File a Ticket on Mobile: http://im.vu/help769
Thanks
0 Votes
Community posted 3 months ago Admin
Posted by “LuciferStone” on June 23, 2024.
[Archived]Hi junior Please contact customer support
How to contact Customer Service:
https://help.imvu.com/s/contactus
How to file and respond to a ticket: http://im.vu/help396
thanks
0 Votes