[Archived - Junior1176] Please help, two-step verification incorrect

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Posted by “Junior1176” on June 20, 2024.

[Archived]

when I try to log in again it asks for two-step verification, the code arrives in the email but when I put it in the app it tells me that it is incorrect, and I put it in correctly, I don't know what to do please I need help

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Community posted 3 months ago Admin

Posted by “Nifi” on June 26, 2024.

[Archived]

Hi @Junior1176​, these articles explain issues receiving and verifying IMVU emails: http://im.vu/help685 , https://help.imvu.com/s/article/All-you-need-to-know-about-Your-Email

 

IMPORTANT: If your email address is a Hotmail, Outlook, or Live account, please consider using a different email provider. IMVU's email notifications may be blocked by these providers. If you still have not received your email verification link, please check your Junk or Spam folders.

 

If you are unable to receive emails please contact customer service to assist.

 

How to contact Customer Service: 

https://help.imvu.com/s/contactus

 

How to File and Respond to a Ticket: http://im.vu/help396

How to File a Ticket on Mobile: http://im.vu/help769

 

Thanks

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Community posted 3 months ago Admin

Posted by “LuciferStone” on June 23, 2024.

[Archived]

Hi junior Please contact customer support

 

How to contact Customer Service: 

https://help.imvu.com/s/contactus

 

How to file and respond to a ticket: http://im.vu/help396

 

thanks

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