[Archived - mariah802641] I didn’t get the credit I bought

Posted 10 months ago by Community

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Posted by “mariah802641” on June 22, 2024.

[Archived]

I bought credits off IMVU website and I didn’t get the them but it charged my card and I don’t got the receipt.

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Community posted 10 months ago Admin

Posted by “Nifi” on June 26, 2024.

[Archived]

Hi @mariah802641, if users purchase an IMVU upgrade on Mobile they will need to check their purchases in the Google Play or the iTunes store. IMVU has no control over Mobile store purchases.

If users purchased through IMVU’s website using Next, users can check their order history.

IMVU pends orders as a security measure:

https://www.imvu.com/next/settings/order/

This article explains pending orders: http://im.vu/help394

How to Contact Customer Service:

https://help.imvu.com/s/contactus

How to create and reply to a ticket: http://im.vu/help396

How to create a ticket on Mobile: http://im.vu/help769

Also, if you have further questions or wish to comment more in regards to this matter, please see this topic: https://help.imvu.com/s/question/0D54p00002aXNNbCAO

Thanks

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Community posted 10 months ago Admin

Posted by “LuciferStone” on June 23, 2024.

[Archived]

Hi Mariah Please contact customer support

How to contact Customer Service:

https://help.imvu.com/s/contactus

How to file and respond to a ticket: http://im.vu/help396

thanks

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Community posted 10 months ago Admin