so today i bought ap and it went through and gave me the web receipt i also bought 20k creds off the imvu website and i didnt get them but it charged my card how can i get my money back or how can i get my credits i bought?
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Communityposted
10 months ago
Admin
Posted by “Nifi” on June 26, 2024.
[Archived]
Hi @kamfromtorcherz, if users purchase an IMVU upgrade on Mobile they will need to check their purchases in the Google Play or the iTunes store. IMVU has no control over Mobile store purchases.
If users purchased through IMVU’s website using Next, users can check their order history.
Posted by “kamfromtorcherz” on June 23, 2024.
[Archived]so today i bought ap and it went through and gave me the web receipt i also bought 20k creds off the imvu website and i didnt get them but it charged my card how can i get my money back or how can i get my credits i bought?
0 Votes
1 Comments
Community posted 10 months ago Admin
Posted by “Nifi” on June 26, 2024.
[Archived]Hi @kamfromtorcherz, if users purchase an IMVU upgrade on Mobile they will need to check their purchases in the Google Play or the iTunes store. IMVU has no control over Mobile store purchases.
If users purchased through IMVU’s website using Next, users can check their order history.
IMVU pends orders as a security measure:
https://www.imvu.com/next/settings/order/
This article explains pending orders: http://im.vu/help394
How to Contact Customer Service:
https://help.imvu.com/s/contactus
How to create and reply to a ticket: http://im.vu/help396
How to create a ticket on Mobile: http://im.vu/help769
Also, if you have further questions or wish to comment more in regards to this matter, please see this topic: https://help.imvu.com/s/question/0D54p00002aXNNbCAO
Thanks
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