[Archived - JJupiterdancer] I can’t my resolved case answer in the mobile app

Posted 2 months ago by Community

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Posted by “JJupiterdancer” on July 26, 2024.

[Archived]

It does not give a place where resolved cases are available to read inside the mobile app and I can’t log in via laptop as that was what the issue was about in the first place

surely the cases should be easy to access via mobile app ?

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Community posted 2 months ago Admin

Posted by “Nifi” on July 28, 2024.

[Archived]

Hi @JJupiterdancer​, It can take 1 to 5 full days for non VIP and 1 to 3 full days for VIP for customer service to respond. This article explains cases: http://im.vu/help703

 

Also, if you have any further questions or would like to comment more in regards to Help Case Ticket response times, please post here: https://help.imvu.com/s/question/0D54p00002H6pCKCAZ

 

Thanks

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