[Archived - Mingyuk] I have about 1900 promo credits when I buy items for 1500 it says you don't have enough credits

Posted 3 months ago by Community

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Posted by “Mingyuk” on August 17, 2024.

[Archived]

I really suffered from this problem also I have another issue when I login it always says your account is restricted , hope I get any answers very quick

[Mod Edit-Nifi]

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Community posted 3 months ago Admin

Posted by “Nifi” on August 19, 2024.

[Archived]

Hi @Mingyuk, there are a few reasons that you may be receiving this error, which include:

1. Your account may be on hold

2. You are trying to buy a full outfit with Promo Credits

3. You are attempting to buy a product from a disabled creator

4. You are attempting to buy a product that is hidden or set to Display Only by a creator

This article explains Account Holds: http://im.vu/help647

How to contact Customer Service:

https://help.imvu.com/s/contactus

Also, if you have any more questions or would like to comment further in regards to this matter, please see this topic: https://help.imvu.com/s/question/0D54p00002D9ThnCAF

Thanks

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