Account on hold

Posted 4 months ago by Mars647630

Post a topic

Un Answered

Mars647630

I need help filling out the help ticket. I’ve done every step correctly I believe but it still won’t allow me to submit. If you can help dm me @Mars647630 or my Reddit @greenteapockyhuehue

0 Votes

9 Comments

Ashleyellen posted 4 months ago

Are you on new alt account to log in first ?

If so Can you send me a screenshot. So I can see what going on

0 Votes

Mars647630 posted 4 months ago

Still nothing, I know it should be a billing issue since I had to close my account recently due to fraudulent charges, but then it got resolved and it’s open again with a new card, I don’t know what I’m doing wrong

0 Votes

Ashleyellen posted 4 months ago

Try laptop , if that doesn’t work . I will see if I have more information

0 Votes

Mars647630 posted 4 months ago

I’ve done your steps and still won’t let me submit, I’m doing this through my phone, should I be doing it on my laptop?

0 Votes

Ashleyellen posted 4 months ago

Try refreshing your website to clear the history. And log in again and see if it let you submit. If that doesn’t help try again make sure that it is showing that you’re log in

0 Votes

Mars647630 posted 4 months ago

Yes I have, and filled out all of the necessary information and it doesn’t give me the prompt to be able to submit

0 Votes

Ashleyellen posted 4 months ago

have you log in first ?

0 Votes

Mars647630 posted 4 months ago

Hi Ashleyellen, I know what I need to do in order to get a ticket submitted, it’s that after I fill out all of the necessary information it won’t let me submit

0 Votes

Ashleyellen posted 4 months ago

Hello, you need to log in first and then it’ll let you submit the ticket ☺️

0 Votes