So I know that music was made no longer able to be purchase music sometime ago, but now that radio was added to the classic client we no longer have access to our many years of purchased music. Hundreds, in some cases THOUSANDS of dollars, NOT to be refunded to DECADE + long users is just an absolutely monstrously disrespectful way to treat your loyal clients. Live chat informed me people who purchased music around October 1st 2025 will be eligible for refunds from purchases beyond that date, but for the rest of us with COUNTLESS years, and THOUSANDS of songs, we are just out of luck now? Seems like a one way ticket to making your platform even more unwelcoming and enjoyable. Probably the single most disappointing thing I have seen in my 19 years on he platform.
7 Votes
3 Comments
Sorted by
D
DocSteveDMposted
11 days ago
Will IMVU provide a replacement system that allows users to restore or transfer their music experience in a meaningful way?
0 Votes
T
Turmoilposted
15 days ago
I laughed when I saw that 3000 something credit refund knowing damn well I've spent 100s of thousands of credits in that music catalog all in the sake of a jank radio player that most of the imvu DJs like myself who use caster cant even implement unless we use their software. I can't be the only DJ who feels shafted by this move.
5 Votes
S
Saffieposted
15 days ago
I completely agree with this.
For those of us who have been on the platform for years and in some cases well over a decade, this feels incredibly unfair and dismissive. Many users spent significant amounts of money building up purchased music libraries in good faith, believing that content would remain accessible. To now lose access without meaningful compensation or a broader refund policy feels like a major breach of trust.
Limiting refunds only to purchases made around October 1st, 2025 onward does nothing for the long-term users who invested the most over the years. Those are the very users who helped support the platform for the longest time, and it is deeply disappointing to see that loyalty treated as if it doesn’t matter.
At the very least, there should be a fair solution for all affected users, whether that is account credit, expanded refund eligibility, or another meaningful form of compensation. Simply telling long-time customers they are “out of luck” after years of purchases is not acceptable.
This decision has made the platform feel far less welcoming, and I hope the team reconsiders how they are handling this.
So I know that music was made no longer able to be purchase music sometime ago, but now that radio was added to the classic client we no longer have access to our many years of purchased music. Hundreds, in some cases THOUSANDS of dollars, NOT to be refunded to DECADE + long users is just an absolutely monstrously disrespectful way to treat your loyal clients. Live chat informed me people who purchased music around October 1st 2025 will be eligible for refunds from purchases beyond that date, but for the rest of us with COUNTLESS years, and THOUSANDS of songs, we are just out of luck now? Seems like a one way ticket to making your platform even more unwelcoming and enjoyable. Probably the single most disappointing thing I have seen in my 19 years on he platform.
7 Votes
3 Comments
DocSteveDM posted 11 days ago
Will IMVU provide a replacement system that allows users to restore or transfer their music experience in a meaningful way?
0 Votes
Turmoil posted 15 days ago
I laughed when I saw that 3000 something credit refund knowing damn well I've spent 100s of thousands of credits in that music catalog all in the sake of a jank radio player that most of the imvu DJs like myself who use caster cant even implement unless we use their software. I can't be the only DJ who feels shafted by this move.
5 Votes
Saffie posted 15 days ago
I completely agree with this.
For those of us who have been on the platform for years and in some cases well over a decade, this feels incredibly unfair and dismissive. Many users spent significant amounts of money building up purchased music libraries in good faith, believing that content would remain accessible. To now lose access without meaningful compensation or a broader refund policy feels like a major breach of trust.
Limiting refunds only to purchases made around October 1st, 2025 onward does nothing for the long-term users who invested the most over the years. Those are the very users who helped support the platform for the longest time, and it is deeply disappointing to see that loyalty treated as if it doesn’t matter.
At the very least, there should be a fair solution for all affected users, whether that is account credit, expanded refund eligibility, or another meaningful form of compensation. Simply telling long-time customers they are “out of luck” after years of purchases is not acceptable.
This decision has made the platform feel far less welcoming, and I hope the team reconsiders how they are handling this.
4 Votes
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