IMVU Music Shut Down

1. I am a loyal IMVU customer and have been a fan of the music shop since the beginning. For 14 years, I have spent thousands, even millions, of credits on your music in the shop. You cannot take away everything we bought with our own money. This music in the shop wasn't free to use; we had to top up with our credit cards to buy it, or we had to give back our mixes to be able to use them, or you could refund us. You cannot remove everything without compensating us for the refund or reactivation of my music... The radio doesn't replace the music we selected one by one. Each song was full of memories created here... birthdays, weddings, parties. You have taken away a part of us... Give us back our music or refund us in full. You don't have the right to take away all the music we bought from the free radio station without even compensating us for the millions of credits used to buy... My money, I had to work to earn it and top it up again for I've been able to access music here on IMVU for 14 years. I'm a Gold VIP with an Access Point and I have 50 rooms here, so I'm a loyal and regular member. Refund me or give me back the music I bought and don't replace it with free radio stations accessible to everyone.

I get the same old copy and pasted robotic replies you do and all of us members do even when I talk to them live on the chat feature...We dont talk to people that actually act like real people or have any feelings or real thoughts....we talk to robotic puppets of the Website that are told to just feed us BS answers hoping we just finally stop and go away...Thats why they dont care and couldnt care less what we say or how we feel...because they dont have the same feelings we do about making this website great again....They are self destructive robots..copy and paste machines...They have been doing that ever since they took their phone support down..Feeding us copy and pasted crap from a script treating us like we are idiots..They knew this was coming and they knew the backlash this was going to cause for the past 2 years..conveniently when they took the phone lines down at that time....They will never actual give you a real thought from their own heads..well I refuse to give up and will NOT accept this complete rip-off of our money, songs and mixes....We are real people with real feelings and loved our music, our mixes and songs that we each as individual put alot of time and invested alot of thought and money into making our mixes over many years.....How dare they take away memorial mixes I had made for many of my friends that loved this website who passed away through the years and I wanted to honor them with song...Songs that were their favorites and I could still always remember each of them by playing their mix and sharing it with our friends who loved and missed them..Those were so special to us and they couldnt care less one bit...They spit on my dear friends graves doing this to me...They have no clue what they took from each of us by doing this to us and they had plenty of time to figure out an alternate route knowing VerveLife had planned their shutdown for years....and IMVU did absolutely NOTHING to be ready for it..In fact, what they actually did was continue to take our money for songs they knew eventually we were never going to be able to keep...yet they kept listing songs ,letting us buy them and kept taking our hard earned money and gave us NO warning....SNAKES !!!!!  HEARTLESS !!!!!

Will IMVU provide a replacement system that allows users to restore or transfer their music experience in a meaningful way?

I laughed when I saw that 3000 something credit refund knowing damn well I've spent 100s of thousands of credits in that music catalog all in the sake of a jank radio player that most of the imvu DJs like myself who use caster cant even implement unless we use their software. I can't be the only DJ who feels shafted by this move. 

I completely agree with this.

For those of us who have been on the platform for years and in some cases well over a decade, this feels incredibly unfair and dismissive. Many users spent significant amounts of money building up purchased music libraries in good faith, believing that content would remain accessible. To now lose access without meaningful compensation or a broader refund policy feels like a major breach of trust.

Limiting refunds only to purchases made around October 1st, 2025 onward does nothing for the long-term users who invested the most over the years. Those are the very users who helped support the platform for the longest time, and it is deeply disappointing to see that loyalty treated as if it doesn’t matter.

At the very least, there should be a fair solution for all affected users, whether that is account credit, expanded refund eligibility, or another meaningful form of compensation. Simply telling long-time customers they are “out of luck” after years of purchases is not acceptable.

This decision has made the platform feel far less welcoming, and I hope the team reconsiders how they are handling this.