I bought my credits December 27th and still haven’t received them, I did everything right I just don’t know what happened because it’s almost been a week
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Ashleyellenposted
11 months ago
Hello, iContact imvu to tell them your experience missing credits
Hi there! If users purchase an upgrade for IMVU through the mobile app, they should check their purchases on the Google Play Store or the iTunes Store, as IMVU does not have control over transactions made in mobile stores.
For purchases made directly on the IMVU website using Next, users can review their pending orders through the link below. Pending orders on IMVU are a security measure. In your specific case, your order is pending and you need to contact IMVU.
I bought my credits December 27th and still haven’t received them, I did everything right I just don’t know what happened because it’s almost been a week
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2 Comments
Ashleyellen posted 11 months ago
Hello, iContact imvu to tell them your experience missing credits
https://support.imvu.com/support/tickets/new
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Lucas posted 11 months ago
Hi there! If users purchase an upgrade for IMVU through the mobile app, they should check their purchases on the Google Play Store or the iTunes Store, as IMVU does not have control over transactions made in mobile stores.
For purchases made directly on the IMVU website using Next, users can review their pending orders through the link below. Pending orders on IMVU are a security measure. In your specific case, your order is pending and you need to contact IMVU.
How to check pending orders: https://www.imvu.com/next/settings/order/
This article explains what pending orders are and what to do: http://im.vu/help394
How to contact IMVU Customer Service: https://support.imvu.com/support/tickets/new
Thanks!
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