Hello, i have not been able to access my account for 11 days because the password of my account has been changed. I sent a message to the support about this. They got back to me 5 days later and asked for some information. I provided the information i could provide as much as i could and sent it as a response. This was 6 days ago but i still have not received a response and my problem continues. Is there no support here?
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12 Comments
Sorted by
G
Guestposted
about 4 hours ago
They asked for the date of birth and email i used in my account. When i created my account i made the date of birth randomly. The age of my account is hidden, I know the year, but i made a guess about the day and month, but i just realized that it was not correct. Also, my imvu Instagram address is written in the profile of my account, i still have my Instagram account, it is not a new account, I have been using it for years. I also told them that i could give them extra information to prove that i am the owner of the account, but they say they need answers to these 2 questions, I am aware that these 2 questions are important, I have been thinking about them for days but unfortunately i still cannot remember clearly and i wonder why i am answering the other questions if my account will not be given to me unless i can answer these questions. I think i have proven that i am the owner of my account, but i think i cannot get my account back. I am sorry i know i tired you too, but i am just trying to get my account back. Is there a way to do this? Will my almost 6 year old account be lost just because i don't remember this 2 questions?
0 Votes
G
Guestposted
about 6 hours ago
They responded and said that they definitely need the email i use in my account, but since i connected it for a long time and i did not receive imvu notifications to my email so i don't know which email i linked to my account. I told them an email address i use frequently. If i don't remember correctly, I think i will have to give it up.
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Ashleyellenposted
about 17 hours ago
No problem
0 Votes
G
Guestposted
about 17 hours ago
I did as you said. Thank you, I will definitely inform you when they respond
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Ashleyellenposted
about 17 hours ago
Yes . They only going to response the old ticket
0 Votes
G
Guestposted
about 17 hours ago
So should i close the ticket i sent last and wait for a response for my old ticket?
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Ashleyellenposted
about 18 hours ago
Please don’t sent another new ticket . And don’t reply old ticket without receiving because it will push down to make the ticket be slow response . give it times for imvu to response you .
0 Votes
G
Guestposted
1 day ago
Thank you for inforting them, but i still haven't received a response to this ticket, so i sent a different ticket a few days ago. I gave my ticket number that i sent to you, a staff member responded to me. But staff also asked me for information about my account. I responded yesterday. I am experiencing deja vu and i don't know what i will do if this staff doesn't respond back too.
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Ashleyellenposted
3 days ago
You should received ticket .
0 Votes
Ashleyellenposted
4 days ago
I pass it to staff . Will probably hear from them on Monday .
Hello, i have not been able to access my account for 11 days because the password of my account has been changed. I sent a message to the support about this. They got back to me 5 days later and asked for some information. I provided the information i could provide as much as i could and sent it as a response. This was 6 days ago but i still have not received a response and my problem continues. Is there no support here?
0 Votes
12 Comments
Guest posted about 4 hours ago
They asked for the date of birth and email i used in my account. When i created my account i made the date of birth randomly. The age of my account is hidden, I know the year, but i made a guess about the day and month, but i just realized that it was not correct. Also, my imvu Instagram address is written in the profile of my account, i still have my Instagram account, it is not a new account, I have been using it for years. I also told them that i could give them extra information to prove that i am the owner of the account, but they say they need answers to these 2 questions, I am aware that these 2 questions are important, I have been thinking about them for days but unfortunately i still cannot remember clearly and i wonder why i am answering the other questions if my account will not be given to me unless i can answer these questions. I think i have proven that i am the owner of my account, but i think i cannot get my account back. I am sorry i know i tired you too, but i am just trying to get my account back. Is there a way to do this? Will my almost 6 year old account be lost just because i don't remember this 2 questions?
0 Votes
Guest posted about 6 hours ago
They responded and said that they definitely need the email i use in my account, but since i connected it for a long time and i did not receive imvu notifications to my email so i don't know which email i linked to my account. I told them an email address i use frequently. If i don't remember correctly, I think i will have to give it up.
0 Votes
Ashleyellen posted about 17 hours ago
No problem
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Guest posted about 17 hours ago
I did as you said. Thank you, I will definitely inform you when they respond
0 Votes
Ashleyellen posted about 17 hours ago
Yes . They only going to response the old ticket
0 Votes
Guest posted about 17 hours ago
So should i close the ticket i sent last and wait for a response for my old ticket?
0 Votes
Ashleyellen posted about 18 hours ago
Please don’t sent another new ticket . And don’t reply old ticket without receiving because it will push down to make the ticket be slow response . give it times for imvu to response you .
0 Votes
Guest posted 1 day ago
Thank you for inforting them, but i still haven't received a response to this ticket, so i sent a different ticket a few days ago. I gave my ticket number that i sent to you, a staff member responded to me. But staff also asked me for information about my account. I responded yesterday. I am experiencing deja vu and i don't know what i will do if this staff doesn't respond back too.
0 Votes
Ashleyellen posted 3 days ago
You should received ticket .
0 Votes
Ashleyellen posted 4 days ago
I pass it to staff . Will probably hear from them on Monday .
0 Votes
Guest posted 4 days ago
Hello, my ticket number 415117
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Ashleyellen posted 6 days ago
Hello, tell me your ticket number ?
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