Unfair Policy

Posted about 1 month ago by Starlightrae

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Starlightrae

Dear Starlightrae

A product in your inventory, 2023 SINGLE ANIMATED, has been removed because it was improperly rated in our catalog in accordance with IMVU's Virtual Goods Rating Policy. While we try our best to help content creators rate their products properly, on occasion, a product's rating needs to be changed in order to provide the best experience for IMVU's diverse community. 

Due to the extreme nature of this product, we are not issuing refunds to its purchasers. These kinds of products are usually purchased on the 'black market'. Please do not seek this extreme content in the future. For more information about how products are rated and what products are allowed and not allowed at IMVU, please see our Virtual Goods Rating Policy. 
Thank you for your continued support, 
Your Friends at IMVU 


I received this in an email about a product that i purchased in good faith thru IMVU, but being penalized, shouldn't they be going after the person or group that are selling things thru IMVU catalogue. I did not go thru any other website nor a specific search for such product. It is not the responsibilty of the buyer to make sure the product being sold is authentic or in IMVU guidelines, that is on IMVU and should be scrutinized from the beginning before it is even allowed to be posted. Not the first time they have gone through my extensive inventory and removed things all bought legitimately by myself. 

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BigRedK posted 29 days ago

IMVU is running a very selective scam. I'm fully convinced. They make some money off a user's purchase, then they ban select users... but not all user's. Just enough of them. They're saying they can't just simply remove the item and refund you,  or have you buy other items that equal the same amount? No they just ban someone for a crummy reason. It is a scam.

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