imvu support ignoring my ticket for a month

Posted over 1 year ago by Guest

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Guest

i discovered my account was hacked on new years, i submitted a ticket on january 4th and support still hasn't gotten back to me about it at all. all the information on my account was provided. is this just IMVU support and what i should be expecting?

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9 Comments

Ashleyellen posted over 1 year ago

Hello, you should receive soon .

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Ashleyellen posted over 1 year ago

I meant other user . Unless it same user im talking to on here .

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Guest posted over 1 year ago

It is the same #430509. I have been waiting and no response. They asked me for details and I had provided it the day after so I’m not sure why it’s taking a week.

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Ashleyellen posted over 1 year ago

What your ticket number? the one who haven’t heard from imvu 7 said ago

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Ashleyellen posted over 1 year ago

I will pass the ticket number #430509 to imvu

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Guest posted over 1 year ago

I have contacted IMVU and they have not responded in a week. They say the wait time is 24-72 hours and yet it’s been 7 days no response.

I have been wanting to restore my account after I had deleted it due to a few issues but had sorted it out. I’m not sure why they’re taking a week at a time to respond.

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Guest posted over 1 year ago

Could you also please check mine too? I’ve been waiting for 2 weeks myself ticket number is #430509, I’ve updated on what was asked for and yet, 7 days again, no response.

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Ashleyellen posted over 1 year ago

Hello, what is your ticket number ?

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Guest posted over 1 year ago

You’ll have to keep submitting Tickets unfortunately

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