Can anyone tell me how long it usually takes for IMVU Support to contact you back on a help ticket? They contacted once and then I contacted back giving the information they asked for. It has now been 13 days and I still have not received a response. The call number only works if you're VIP and I'm not buying it just for that. PLEASE HELP!
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Da3n3ryzposted
1 day ago
Hello @Guest Itsme2245 , please continue to reach out to customer service for your issue. The Discussions are user-to-user assistance; the only way to resolve account issues is through customer service.
Can anyone tell me how long it usually takes for IMVU Support to contact you back on a help ticket? They contacted once and then I contacted back giving the information they asked for. It has now been 13 days and I still have not received a response. The call number only works if you're VIP and I'm not buying it just for that. PLEASE HELP!
0 Votes
1 Comments
Da3n3ryz posted 1 day ago
Hello @Guest Itsme2245 , please continue to reach out to customer service for your issue. The Discussions are user-to-user assistance; the only way to resolve account issues is through customer service.
How to contact Customer Service:
https://help.imvu.com/s/contactus
How to file and respond to a ticket: http://im.vu/help396
How to file a ticket on IMVU Mobile: http://im.vu/help769
You can contact Customer Service through phone support from 6 AM to 6 PM Pacific Time (PT).
Phone Support:
1-866-761-0975 (U.S. toll-free)
1-650-321-8334 (International)
Thank you
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