I submitted my case in January now it’s March 05. Someone decided to reach out to them so they can respond to me, after two days they did but I had to submit other information, I answered almost the same time they sent the email and now it’s been 9 days… they made me wait up to 17 days before too. And they even stated that I should refrain from replying too much or it will extend the time, I did not reply so what’s the excuse now?
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Da3n3ryzposted
9 months ago
Hola @Guest_Celialoaiza , este artículo explica las transferencias de créditos: http://im.vu/help644
NO PUEDO ENVIARLE CREDITS A MI AMIGA Y NO ENTIENDO EL PORQUÉ SI YO JAMÁS LO HE ECHO ES PRIMERA VEZ
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G
Guestposted
9 months ago
NO PUEDO ENVIARLE CREDITS A MI AMIGA Y NO ENTIENDO EL PORQUÉ SI YO JAMÁS LO HE ECHO ES PRIMERA VEZ
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Da3n3ryzposted
9 months ago
Hello @Guest Noobileesha , please continue to reach out to customer service for your issue. The Discussions are user-to-user assistance; the only way to resolve account issues is through customer service.
I submitted my case in January now it’s March 05. Someone decided to reach out to them so they can respond to me, after two days they did but I had to submit other information, I answered almost the same time they sent the email and now it’s been 9 days… they made me wait up to 17 days before too. And they even stated that I should refrain from replying too much or it will extend the time, I did not reply so what’s the excuse now?
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4 Comments
Da3n3ryz posted 9 months ago
Hola @Guest_Celialoaiza , este artículo explica las transferencias de créditos: http://im.vu/help644
Cómo contactar con Atención al cliente:
https://support.imvu.com/support/tickets/new
Gracias
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Guest posted 9 months ago
NO PUEDO ENVIARLE CREDITS A MI AMIGA Y NO ENTIENDO EL PORQUÉ SI YO JAMÁS LO HE ECHO ES PRIMERA VEZ
0 Votes
Guest posted 9 months ago
NO PUEDO ENVIARLE CREDITS A MI AMIGA Y NO ENTIENDO EL PORQUÉ SI YO JAMÁS LO HE ECHO ES PRIMERA VEZ
0 Votes
Da3n3ryz posted 9 months ago
Hello @Guest Noobileesha , please continue to reach out to customer service for your issue. The Discussions are user-to-user assistance; the only way to resolve account issues is through customer service.
How to contact Customer Service:
https://help.imvu.com/s/contactus
How to file and respond to a ticket: http://im.vu/help396
How to file a ticket on IMVU Mobile: http://im.vu/help769
You can contact Customer Service through phone support from 6AM to 6PM Pacific Time (PT).
Phone Support:
1-866-761-0975 (U.S. toll-free)
1-650-321-8334 (International)
Thank you
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