My account was placed on hold and I submitted a ticket on the 25th of March but I didnt get a response after 5 days even though in the message it said I'd hear from them between 24-72 hours so I closed that one and made another ticket on the 30th but im still not getting a response? Does anyone know when they respond to tickets ?
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Da3n3ryz posted
6 days ago
Best Answer
Hi @Cntrx , please continue to contact customer service for your issue. The Discussions are user-to-user assistance; customer service is the only way to resolve account issues.
You can contact Customer Service through phone support from 6 AM to 6 PM Pacific Time (PT).
Phone Support:
1-866-761-0975 (U.S. toll-free)
1-650-321-8334 (International)
Thank you
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Guestposted
6 days ago
I contact y’all to get this hold off of my Account. But is still there
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Da3n3ryzposted
6 days ago
Answer
Hi @Cntrx , please continue to contact customer service for your issue. The Discussions are user-to-user assistance; customer service is the only way to resolve account issues.
My account was placed on hold and I submitted a ticket on the 25th of March but I didnt get a response after 5 days even though in the message it said I'd hear from them between 24-72 hours so I closed that one and made another ticket on the 30th but im still not getting a response? Does anyone know when they respond to tickets ?
0 Votes
Da3n3ryz posted 6 days ago Best Answer
Hi @Cntrx , please continue to contact customer service for your issue. The Discussions are user-to-user assistance; customer service is the only way to resolve account issues.
How to contact Customer Service:
https://help.imvu.com/s/contactus
How to file and respond to a ticket: http://im.vu/help396
How to file a ticket on IMVU Mobile: http://im.vu/help769
You can contact Customer Service through phone support from 6 AM to 6 PM Pacific Time (PT).
Phone Support:
1-866-761-0975 (U.S. toll-free)
1-650-321-8334 (International)
Thank you
0 Votes
2 Comments
Guest posted 6 days ago
I contact y’all to get this hold off of my Account. But is still there
0 Votes
Da3n3ryz posted 6 days ago Answer
Hi @Cntrx , please continue to contact customer service for your issue. The Discussions are user-to-user assistance; customer service is the only way to resolve account issues.
How to contact Customer Service:
https://help.imvu.com/s/contactus
How to file and respond to a ticket: http://im.vu/help396
How to file a ticket on IMVU Mobile: http://im.vu/help769
You can contact Customer Service through phone support from 6 AM to 6 PM Pacific Time (PT).
Phone Support:
1-866-761-0975 (U.S. toll-free)
1-650-321-8334 (International)
Thank you
0 Votes
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