I updated my banking info, and I tried getting my VIP back but it's not working right I go to where I know need to go and when I click on the VIP I want it doesn't take me to the checkout or anything.
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RunaRoseposted
about 3 hours ago
Something isn't right and I need to know what is going on, I don't have VIP but yet I was able to create a room and go through all the steps to put in Peer Review. So please either give me back all my room slots and everything that goes along with VIP Diamond Or fix the problem ?????? Thank you
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RunaRoseposted
1 day ago
I think Imvu needs to set up VIP like the credits are now, cause talking to a person in support didn't even work I am losing my Creator levels cause of this problem and I am getting a little annoyed.
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Da3n3ryzposted
5 days ago
Hi @RunaRose If your IMVU VIP subscription isn't activating after updating your banking info and clicking on the VIP option, try contacting IMVU support directly. They may be able to resync your purchase or help troubleshoot the issue.
Here's a breakdown of potential causes and solutions:
Payment Issues:
Check your banking information: Ensure the updated information is correct and hasn't been entered incorrectly.
Verify payment method: Confirm that the payment method you're using is still valid and hasn't been declined.
Check for any errors: Look for any error messages on the IMVU website or app that might indicate a problem with the payment.
IMVU System Issues:
Contact IMVU Support: If the issue persists, reach out to IMVU support for assistance. They may be able to identify and resolve any technical problems on their end.
Check for known issues: See if there are a
ny known issues or outages affecting IMVU VIP subscriptions.
Subscription Problems:
Check your subscription status: Make sure your VIP subscription is still active and hasn't been canceled or expired.
Try restoring your purchase: If you've previously purchased VIP, check if there's a "restore purchase" option in your IMVU settings.
Troubleshooting Steps:
Clear your browser cache and cookies: This can sometimes resolve issues with website functionality.
Restart your device: A simple restart can help resolve temporary glitches.
Try a different browser or device: See if the problem persists on another platform.
I updated my banking info, and I tried getting my VIP back but it's not working right I go to where I know need to go and when I click on the VIP I want it doesn't take me to the checkout or anything.
0 Votes
3 Comments
RunaRose posted about 3 hours ago
Something isn't right and I need to know what is going on, I don't have VIP but yet I was able to create a room and go through all the steps to put in Peer Review. So please either give me back all my room slots and everything that goes along with VIP Diamond Or fix the problem ?????? Thank you
0 Votes
RunaRose posted 1 day ago
I think Imvu needs to set up VIP like the credits are now, cause talking to a person in support didn't even work I am losing my Creator levels cause of this problem and I am getting a little annoyed.
0 Votes
Da3n3ryz posted 5 days ago
Hi @RunaRose If your IMVU VIP subscription isn't activating after updating your banking info and clicking on the VIP option, try contacting IMVU support directly. They may be able to resync your purchase or help troubleshoot the issue.
Here's a breakdown of potential causes and solutions:
Payment Issues:
Check your banking information: Ensure the updated information is correct and hasn't been entered incorrectly.
Verify payment method: Confirm that the payment method you're using is still valid and hasn't been declined.
Check for any errors: Look for any error messages on the IMVU website or app that might indicate a problem with the payment.
IMVU System Issues:
Contact IMVU Support: If the issue persists, reach out to IMVU support for assistance. They may be able to identify and resolve any technical problems on their end.
Check for known issues: See if there are a
ny known issues or outages affecting IMVU VIP subscriptions.
Subscription Problems:
Check your subscription status: Make sure your VIP subscription is still active and hasn't been canceled or expired.
Try restoring your purchase: If you've previously purchased VIP, check if there's a "restore purchase" option in your IMVU settings.
Troubleshooting Steps:
Clear your browser cache and cookies: This can sometimes resolve issues with website functionality.
Restart your device: A simple restart can help resolve temporary glitches.
Try a different browser or device: See if the problem persists on another platform.
How to contact Customer Support:
https://support.imvu.com/support/tickets/new
Thanks
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