I received an email from an Imvu advisor and he asked me for some documents to remove the restriction from my account, I sent them by replying to that email, was I okay? Or I had to send them by making a new report
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Guestposted
5 months ago
I already made the payment they asked me for and they still haven't removed the restriction, I need an immediate solution
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Da3n3ryzposted
8 months ago
Hi, @Melodie5, please continue to contact customer service for your issue. The Discussions are user-to-user assistance; the only way to resolve account issues is through customer service.
I received an email from an Imvu advisor and he asked me for some documents to remove the restriction from my account, I sent them by replying to that email, was I okay? Or I had to send them by making a new report
0 Votes
2 Comments
Guest posted 5 months ago
I already made the payment they asked me for and they still haven't removed the restriction, I need an immediate solution
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Da3n3ryz posted 8 months ago
Hi, @Melodie5, please continue to contact customer service for your issue. The Discussions are user-to-user assistance; the only way to resolve account issues is through customer service.
How to contact Customer Service:
https://help.imvu.com/s/contactus
How to file and respond to a ticket: http://im.vu/help396
How to file a ticket on IMVU Mobile: http://im.vu/help769
You can contact Customer Service through phone support from 6 AM to 6PM Pacific Time (PT).
Phone Support:
1-866-761-0975 (U.S. toll-free)
1-650-321-8334 (International)
Thank you
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