I submitted a ticket for my account (Aorti) because it was stolen and I can't see it in tickets page. I would like to know how long it'll take to be reviewed due to temporary hold inactivity, it's been a few days so far and I'd like to know if I wrote enough to validate my account. I got my ticket number via email btw. Appreciate it.
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Da3n3ryzposted
about 1 month ago
Hi, @Guest Zhzhzhz3 , please continue to reach out to customer service for your issue. The Discussions are user-to-user assistance; the only way to resolve account issues is through customer service.
I submitted a ticket for my account (Aorti) because it was stolen and I can't see it in tickets page. I would like to know how long it'll take to be reviewed due to temporary hold inactivity, it's been a few days so far and I'd like to know if I wrote enough to validate my account. I got my ticket number via email btw. Appreciate it.
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1 Comments
Da3n3ryz posted about 1 month ago
Hi, @Guest Zhzhzhz3 , please continue to reach out to customer service for your issue. The Discussions are user-to-user assistance; the only way to resolve account issues is through customer service.
How to contact Customer Service:
https://help.imvu.com/s/contactus
How to file and respond to a ticket: http://im.vu/help396
How to file a ticket on IMVU Mobile: http://im.vu/help769
You can contact Customer Service through phone support from 6 AM to 6 PM Pacific Time (PT).
Phone Support:
1-866-761-0975 (U.S. toll-free)
1-650-321-8334 (International)
Thank you
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