So I initially put in a ticket because my account is on hold due to inactivity 17 days ago, and it took an agent roughly 7 days to contact me back. I answered them the same day and now it's been 10 days with still no response. Is this normal? How long should I be waiting for a response back?
0 Votes
Da3n3ryz posted
about 1 month ago
Best Answer
Hi @Morgan , please continue to reach out to customer service for your issue. The Discussions are user-to-user assistance; the only way to resolve account issues is through customer service.
You can contact Customer Service through phone support from 6 AM to 6 PM Pacific Time (PT).
Phone Support:
1-866-761-0975 (U.S. toll-free)
1-650-321-8334 (International)
Thank you
0 Votes
1 Comments
Da3n3ryzposted
about 1 month ago
Answer
Hi @Morgan , please continue to reach out to customer service for your issue. The Discussions are user-to-user assistance; the only way to resolve account issues is through customer service.
So I initially put in a ticket because my account is on hold due to inactivity 17 days ago, and it took an agent roughly 7 days to contact me back. I answered them the same day and now it's been 10 days with still no response. Is this normal? How long should I be waiting for a response back?
0 Votes
Da3n3ryz posted about 1 month ago Best Answer
Hi @Morgan , please continue to reach out to customer service for your issue. The Discussions are user-to-user assistance; the only way to resolve account issues is through customer service.
How to contact Customer Service:
https://help.imvu.com/s/contactus
How to file and respond to a ticket: http://im.vu/help396
How to file a ticket on IMVU Mobile: http://im.vu/help769
You can contact Customer Service through phone support from 6 AM to 6 PM Pacific Time (PT).
Phone Support:
1-866-761-0975 (U.S. toll-free)
1-650-321-8334 (International)
Thank you
0 Votes
1 Comments
Da3n3ryz posted about 1 month ago Answer
Hi @Morgan , please continue to reach out to customer service for your issue. The Discussions are user-to-user assistance; the only way to resolve account issues is through customer service.
How to contact Customer Service:
https://help.imvu.com/s/contactus
How to file and respond to a ticket: http://im.vu/help396
How to file a ticket on IMVU Mobile: http://im.vu/help769
You can contact Customer Service through phone support from 6 AM to 6 PM Pacific Time (PT).
Phone Support:
1-866-761-0975 (U.S. toll-free)
1-650-321-8334 (International)
Thank you
0 Votes
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