I have a problem purchasing credits. It keeps telling me purchase is put on hold and then it’s cancelled. I need help please.
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1 Comments
Da3n3ryzposted
28 days ago
Hi @Guest_MattBld1 , if IMVU is putting your purchase on hold and then canceling it, it's likely due to an issue with your payment information or the payment method itself. Here's what you can do:
1. Verify Payment Information:
Billing Address: Ensure the billing address you're using matches the one on file with your credit or debit card.
Card Number and Security Code: Double-check that the card number and security code (CVV) are entered correctly.
Payment Method: Try using a different payment method if possible.
2. Check Your Account:
Funds: Make sure you have sufficient funds in your account.
Pending Holds: Some banks and credit card companies temporarily hold funds for online transactions while they verify information. These holds will eventually come off, but you might be experiencing an issue with a prolonged hold. Contact your bank or credit card company to inquire about any pending holds.
3. Troubleshoot:
Clear Cookies:
Clearing your browser's cookies and cache can sometimes resolve temporary issues.
Use a Different Browser:
Try using a different web browser or a different device to see if that resolves the problem.
Restart your device:
Restarting your computer or mobile device can sometimes resolve temporary glitches.
4. Contact Support:
IMVU Support: If you continue to have problems, contact IMVU support directly for assistance. They may be able to identify any specific issues or provide further troubleshooting steps.
I have a problem purchasing credits. It keeps telling me purchase is put on hold and then it’s cancelled. I need help please.
0 Votes
1 Comments
Da3n3ryz posted 28 days ago
Hi @Guest_MattBld1 , if IMVU is putting your purchase on hold and then canceling it, it's likely due to an issue with your payment information or the payment method itself. Here's what you can do:
1. Verify Payment Information:
Billing Address: Ensure the billing address you're using matches the one on file with your credit or debit card.
Card Number and Security Code: Double-check that the card number and security code (CVV) are entered correctly.
Payment Method: Try using a different payment method if possible.
2. Check Your Account:
Funds: Make sure you have sufficient funds in your account.
Pending Holds: Some banks and credit card companies temporarily hold funds for online transactions while they verify information. These holds will eventually come off, but you might be experiencing an issue with a prolonged hold. Contact your bank or credit card company to inquire about any pending holds.
3. Troubleshoot:
Clear Cookies:
Clearing your browser's cookies and cache can sometimes resolve temporary issues.
Use a Different Browser:
Try using a different web browser or a different device to see if that resolves the problem.
Restart your device:
Restarting your computer or mobile device can sometimes resolve temporary glitches.
4. Contact Support:
IMVU Support: If you continue to have problems, contact IMVU support directly for assistance. They may be able to identify any specific issues or provide further troubleshooting steps.
How to contact Customer Support:
https://support.imvu.com/support/tickets/new
Thanks
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