I cannot access my ap products in inventory!

Posted 10 days ago by MomohikiRanee

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MomohikiRanee

I have not had access to my ap products that I bought .... I cannot place them in any of my ap rooms HELP!


my avatar name is @MomohikiRanee

i just recently purchased emerald vip

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Da3n3ryz

Da3n3ryz posted 9 days ago

Hi @MomohikiRanee, It seems like you're having trouble accessing IMVU AP products you purchased and placing them in your AP rooms. Here's what you can try:

Troubleshooting Steps:

1. Check Your IMVU Account:

Ensure your IMVU account is logged in correctly and that you haven't accidentally created a separate account.

2. Verify Purchase History:

Check your IMVU purchase history to confirm that you indeed purchased the products and they haven't been inadvertently removed or refunded.

3. Refresh the IMVU Interface:

Sometimes, a simple refresh of the IMVU interface or browser window can resolve temporary issues.

4. Clear Cache and Cookies:

Clearing your browser's cache and cookies can help eliminate any cached data that might be interfering with your ability to access the products.

5. Restart IMVU and Device:

Restarting IMVU and your device can often fix temporary glitches.

6. Update IMVU and Device:

Ensure that both IMVU and your device's operating system are up to date, as outdated versions can cause compatibility issues.

7. Contact IMVU Support:

If none of the above steps resolve the problem, contact IMVU's support team for further assistance. They might be able to identify the issue and provide a solution specific to your situation.


How to contact Customer Support:

https://support.imvu.com/support/tickets/new


Thanks

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