Hi @MomohikiRanee, It seems like you're having trouble accessing IMVU AP products you purchased and placing them in your AP rooms. Here's what you can try:
Troubleshooting Steps:
1. Check Your IMVU Account:
Ensure your IMVU account is logged in correctly and that you haven't accidentally created a separate account.
2. Verify Purchase History:
Check your IMVU purchase history to confirm that you indeed purchased the products and they haven't been inadvertently removed or refunded.
3. Refresh the IMVU Interface:
Sometimes, a simple refresh of the IMVU interface or browser window can resolve temporary issues.
4. Clear Cache and Cookies:
Clearing your browser's cache and cookies can help eliminate any cached data that might be interfering with your ability to access the products.
5. Restart IMVU and Device:
Restarting IMVU and your device can often fix temporary glitches.
6. Update IMVU and Device:
Ensure that both IMVU and your device's operating system are up to date, as outdated versions can cause compatibility issues.
7. Contact IMVU Support:
If none of the above steps resolve the problem, contact IMVU's support team for further assistance. They might be able to identify the issue and provide a solution specific to your situation.
I have not had access to my ap products that I bought .... I cannot place them in any of my ap rooms HELP!
my avatar name is @MomohikiRanee
i just recently purchased emerald vip
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Da3n3ryz posted 26 days ago
Hi @MomohikiRanee, It seems like you're having trouble accessing IMVU AP products you purchased and placing them in your AP rooms. Here's what you can try:
Troubleshooting Steps:
1. Check Your IMVU Account:
Ensure your IMVU account is logged in correctly and that you haven't accidentally created a separate account.
2. Verify Purchase History:
Check your IMVU purchase history to confirm that you indeed purchased the products and they haven't been inadvertently removed or refunded.
3. Refresh the IMVU Interface:
Sometimes, a simple refresh of the IMVU interface or browser window can resolve temporary issues.
4. Clear Cache and Cookies:
Clearing your browser's cache and cookies can help eliminate any cached data that might be interfering with your ability to access the products.
5. Restart IMVU and Device:
Restarting IMVU and your device can often fix temporary glitches.
6. Update IMVU and Device:
Ensure that both IMVU and your device's operating system are up to date, as outdated versions can cause compatibility issues.
7. Contact IMVU Support:
If none of the above steps resolve the problem, contact IMVU's support team for further assistance. They might be able to identify the issue and provide a solution specific to your situation.
How to contact Customer Support:
https://support.imvu.com/support/tickets/new
Thanks
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