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Posted 20 days ago by Lv859422
I brought 5000 credits twice and o haven’t received my credits! What do I do?
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Da3n3ryz posted 19 days ago
Hi @Lv859422 ,please allow 24 hrs to receive your items. If users purchase an IMVU upgrade on Mobile, they will need to check their purchases in
the Google Play or the iTunes store. IMVU has no control over Mobile store purchases.
If users purchased through IMVU’s website using Next, users can check their order history.
IMVU pends orders as a security measure:
https://www.imvu.com/next/settings/order/
This article explains pending orders: http://im.vu/help394
How to Contact Customer Support:
https://support.imvu.com/support/tickets/new
Thanks
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I brought 5000 credits twice and o haven’t received my credits! What do I do?
0 Votes
1 Comments
Da3n3ryz posted 19 days ago
Hi @Lv859422 ,please allow 24 hrs to receive your items. If users purchase an IMVU upgrade on Mobile, they will need to check their purchases in
the Google Play or the iTunes store. IMVU has no control over Mobile store purchases.
If users purchased through IMVU’s website using Next, users can check their order history.
IMVU pends orders as a security measure:
https://www.imvu.com/next/settings/order/
This article explains pending orders: http://im.vu/help394
How to Contact Customer Support:
https://support.imvu.com/support/tickets/new
Thanks
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