Hello everyone, I recently submitted a support ticket to IMVU regarding an issue with my Access Pass. I bought a bundle that includes the AP and age verification, but the access pass can’t get activated. (Yes I did the age verification successfully). It’s been almost 10 days now, and I haven’t gotten any response from support. Has anyone else experienced this or know what I can do next?
Excuse me, if they solved your case?? because I'm in the same situation.... If so, how did you do it?
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Da3n3ryzposted
17 days ago
Hi, @Guest_xXxNataliexXx13, please continue to reach out to customer service for your issue. The Discussions are user-to-user assistance; the only way to resolve account issues is through customer service.
Hello everyone, I recently submitted a support ticket to IMVU regarding an issue with my Access Pass. I bought a bundle that includes the AP and age verification, but the access pass can’t get activated. (Yes I did the age verification successfully). It’s been almost 10 days now, and I haven’t gotten any response from support. Has anyone else experienced this or know what I can do next?
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Guest posted 15 days ago
Excuse me, if they solved your case?? because I'm in the same situation.... If so, how did you do it?
0 Votes
Da3n3ryz posted 17 days ago
Hi, @Guest_xXxNataliexXx13, please continue to reach out to customer service for your issue. The Discussions are user-to-user assistance; the only way to resolve account issues is through customer service.
How to contact Customer Service:
https://help.imvu.com/s/contactus
How to file and respond to a ticket: http://im.vu/help396
How to file a ticket on IMVU Mobile: http://im.vu/help769
You can contact Customer Service through phone support from 6 AM to 6 PM Pacific Time (PT).
Phone Support:
1-866-761-0975 (U.S. toll-free)
1-650-321-8334 (International)
Thanks
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