Downloaded latest version and my norton quarantined it saying heavy threat that it contains a trojan virus
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HiddenDesiresposted
16 days ago
I found a download that works, in a club and others have this problem with the new download also, thank you for reply!
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Da3n3ryzposted
17 days ago
Hi, @HiddenDesires , If IMVU Classic fails to update due to errors during download, several troubleshooting steps can be tried. First, ensure the computer has sufficient free space and that temporary files are cleared. Also, running the installation file as an administrator might help. Compatibility mode for older Windows versions or a clean boot can resolve conflicts with other programs. If problems persist, consider downloading an older version of IMVU from a trusted source like Uptodown if the current version is incompatible.
Detailed Troubleshooting Steps:
1. Free Up Space and Clear Temporary Files:
Ensure your computer has enough free space on the drive where IMVU is installed.
Clear temporary internet files and cache in your web browser, as it can sometimes interfere with downloads.
Clean up your computer's temporary folder. Open the temporary folder and delete all files and folders within.
2. Run as Administrator:
Right-click on the downloaded IMVU installer file and select "Run as administrator".
This can help bypass any permissions issues that might be causing the download to fail.
3. Install in Compatibility Mode:
Right-click the IMVU installer file, then select "Properties."
Go to the "Compatibility" tab and check the box "Run this program in compatibility mode for."
Choose a compatible older Windows version (like Windows 8/8.1) from the dropdown menu.
4. Perform a Clean Boot:
This can help determine if other programs are interfering with the IMVU download.
Press "Windows key + X key", select "Run", type "msconfig" and hit "Enter".
Go to the "Startup" tab, open "Task Manager," and disable all startup items.
Restart your computer and try the IMVU update again.
5. Consider an Older Version:
If the latest version is causing issues, you can try downloading a previous version of IMVU from a trusted source like Uptodown.
Ensure the downloaded version is compatible with your operating system.
6. Contact IMVU Support:
If none of the above steps resolve the issue, contact IMVU Support directly.
Downloaded latest version and my norton quarantined it saying heavy threat that it contains a trojan virus
0 Votes
2 Comments
HiddenDesires posted 16 days ago
I found a download that works, in a club and others have this problem with the new download also, thank you for reply!
0 Votes
Da3n3ryz posted 17 days ago
Hi, @HiddenDesires , If IMVU Classic fails to update due to errors during download, several troubleshooting steps can be tried. First, ensure the computer has sufficient free space and that temporary files are cleared. Also, running the installation file as an administrator might help. Compatibility mode for older Windows versions or a clean boot can resolve conflicts with other programs. If problems persist, consider downloading an older version of IMVU from a trusted source like Uptodown if the current version is incompatible.
Detailed Troubleshooting Steps:
1. Free Up Space and Clear Temporary Files:
Ensure your computer has enough free space on the drive where IMVU is installed.
Clear temporary internet files and cache in your web browser, as it can sometimes interfere with downloads.
Clean up your computer's temporary folder. Open the temporary folder and delete all files and folders within.
2. Run as Administrator:
Right-click on the downloaded IMVU installer file and select "Run as administrator".
This can help bypass any permissions issues that might be causing the download to fail.
3. Install in Compatibility Mode:
Right-click the IMVU installer file, then select "Properties."
Go to the "Compatibility" tab and check the box "Run this program in compatibility mode for."
Choose a compatible older Windows version (like Windows 8/8.1) from the dropdown menu.
4. Perform a Clean Boot:
This can help determine if other programs are interfering with the IMVU download.
Press "Windows key + X key", select "Run", type "msconfig" and hit "Enter".
Go to the "Startup" tab, open "Task Manager," and disable all startup items.
Restart your computer and try the IMVU update again.
5. Consider an Older Version:
If the latest version is causing issues, you can try downloading a previous version of IMVU from a trusted source like Uptodown.
Ensure the downloaded version is compatible with your operating system.
6. Contact IMVU Support:
If none of the above steps resolve the issue, contact IMVU Support directly.
How to contact Customer Support:
https://support.imvu.com/support/tickets/new
Thanks
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