can't fix photo

Posted about 1 month ago by GlamWolfSpiritXLips

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GlamWolfSpiritXLips

my account was hacked and i can't show my picture

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Da3n3ryz

Da3n3ryz posted about 1 month ago

Hi @GlamWolfSpiritXLips it seems like you're having trouble posting pictures on the IMVU feed. A few things could be causing this: a network connection issue, a problem with the IMVU application itself, or potentially an issue with the size or format of the images you're trying to upload. Downdetector, a service that monitors website outages, indicates no current major issues with IMVU. This article covers what to do if your account has been scammed/stolen:

http://im.vu/help828


Here's a breakdown of potential solutions:

1. Check your internet connection:

Make sure you have a stable and strong Wi-Fi or network connection. If you're having trouble with your internet, try restarting your router or modem. 

2. Restart the IMVU application:

Close and reopen the IMVU app. This can often resolve minor glitches or temporary issues. 

3. Try a different photo:

If the problem persists, try uploading a different photo, perhaps a smaller one, or one that's in a different format. 

4. Check for IMVU updates:

Make sure your IMVU application is up-to-date. Outdated versions may have compatibility issues. 

5. Consider the size of the photos:

IMVU might have limitations on the size of images you can upload. Try uploading a smaller photo or one that has been compressed. 

6. Contact IMVU support:

If you've tried all the above and are still experiencing problems, consider contacting IMVU support: they can provide more specific assistance. 


How to contact Customer Support:

https://support.imvu.com/support/tickets/new


Thanks


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