Support doesnt answer ticket?

Posted 26 days ago by Equinocio

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Equinocio

Ive open a ticket on April 30th and didnt had a answer since.

What can i do to be answered?

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3 Comments

Krimen posted 25 days ago

I suppose it depends a lot on the reason for opening the ticket. I recently filed a ticket related to purchases and received a response within 11 hours.

We should review the issue you're having and continue trying different ways to report it and receive the help you need.

0 Votes

Equinocio posted 25 days ago

i already did, but 19 days to answer a ticket is a bit too much, dont u think?

1 Votes

Da3n3ryz posted 25 days ago

Hi @Equinocio, please continue to reach out to customer service for your issue. The Discussions are user-to-user assistance; the only way to resolve account issues is through customer service.

How to contact Customer Service:

https://help.imvu.com/s/contactus

How to file and respond to a ticket: http://im.vu/help396

How to file a ticket on IMVU Mobile: http://im.vu/help769

You can contact Customer Service through phone support from 6 AM to 6 PM Pacific Time (PT).

Phone Support:

1-866-761-0975 (U.S. toll-free)

1-650-321-8334 (International)

Thank you

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