About a few days ago, I submitted a ticket where I asked the IMVU support team to reactivate an account that I deleted/deactivated months ago. The status of my ticket has been stuck at “new” and it hasn’t been updated yet. I know it takes them 1-5 days to respond to tickets and I’m trying to remain patient, but lately, they haven’t been responding to tickets as quickly as they usually do. My ticket number is #541477. Can anybody help me with this?
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Da3n3ryzposted
19 days ago
Hi @Guest Trulybby, please continue to reach out to customer service for your issue. The Discussions are user-to-user assistance; the only way to resolve account issues is through customer service.
About a few days ago, I submitted a ticket where I asked the IMVU support team to reactivate an account that I deleted/deactivated months ago. The status of my ticket has been stuck at “new” and it hasn’t been updated yet. I know it takes them 1-5 days to respond to tickets and I’m trying to remain patient, but lately, they haven’t been responding to tickets as quickly as they usually do. My ticket number is #541477. Can anybody help me with this?
0 Votes
1 Comments
Da3n3ryz posted 19 days ago
Hi @Guest Trulybby, please continue to reach out to customer service for your issue. The Discussions are user-to-user assistance; the only way to resolve account issues is through customer service.
How to contact Customer Service:
https://help.imvu.com/s/contactus
How to file and respond to a ticket: http://im.vu/help396
How to file a ticket on IMVU Mobile: http://im.vu/help769
Thanks
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