Below is the ticket I just submitted. Lets see what the response will be.
I want to be able to play my mixes. Radio streaming is not what I paid for. Is IMVU going to fix this Issue they had a year come June to get new music provider. I got money tied up in mixes that I'm not happy to lose I want to be reimbursed for every song I bought if the problem is not going to be fixed. Where is the live help for VIP members? Did that get discontinued as well? One last suggestion I get it that certain Items must be removed due to black market purchase or under age. What needs to stop is taking Items from people of legal age that bought them in good faith from IMVU store.
2 Votes
3 Comments
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A
ASultryWomanposted
19 days ago
Below is what I wrote back in response to the what seems to be a auto generated letter.
Below is a copy of the original complaint. Nowhere is it written that my radio is not working. So you are not addressing the Issues. That being I want to play my mixes or be refunded for every record I bought. Especially the ones I purchased after IMVU was no longer contracted with provider. Live help not available and taking AP Items from of age people bought legitimately from the store. IMVU has had a year come the month of June to fix this music issue or disclose the music providers information so legal action can be pursued against them if not provided relief. Time is of the essence.
I want to be able to play my mixes. Radio streaming is not what I paid for. Is IMVU going to fix this Issue they had a year come June to get new music provider. I got money tied up in mixes that I'm not happy to lose I want to be reimbursed for every song I bought if the problem is not going to be fixed. Where is the live help for VIP members? Did that get discontinued as well? One last suggestion I get it that certain Items must be removed due to black market purchase or under age. What needs to stop is taking Items from people of legal age that bought them in good faith from IMVU store.
1 Votes
A
ASultryWomanposted
19 days ago
Below was the response. Please show me where I say my radio is not working.
In a message dated 5/24/2025 12:38:03 PM Eastern Daylight Time, customersupport@imvu.com writes:
Hello ASultryWoman,
Thanks for contacting us regarding your item. I'm Von, let me help you with this.
We apologize for the delay in our response and any inconvenience it may have caused. We understand that waiting can be frustrating, but we are dedicated to assisting you with your issue and will work diligently to resolve it as soon as possible.
We are aware of this issue and our team and engineers are now doing their best to investigate it. Please provide us the product ID or link of your radio so we can also add it to our list.
Looking forward to your response.
Sincerely,
Von IMVU Customer Support
1 Votes
Petrazenkaposted
20 days ago
Do you think this will build customer trust and conference in the site?
Below is the ticket I just submitted. Lets see what the response will be.
I want to be able to play my mixes. Radio streaming is not what I paid for. Is IMVU going to fix this Issue they had a year come June to get new music provider. I got money tied up in mixes that I'm not happy to lose I want to be reimbursed for every song I bought if the problem is not going to be fixed. Where is the live help for VIP members? Did that get discontinued as well? One last suggestion I get it that certain Items must be removed due to black market purchase or under age. What needs to stop is taking Items from people of legal age that bought them in good faith from IMVU store.
2 Votes
3 Comments
ASultryWoman posted 19 days ago
Below is what I wrote back in response to the what seems to be a auto generated letter.
I want to be able to play my mixes. Radio streaming is not what I paid for. Is IMVU going to fix this Issue they had a year come June to get new music provider. I got money tied up in mixes that I'm not happy to lose I want to be reimbursed for every song I bought if the problem is not going to be fixed. Where is the live help for VIP members? Did that get discontinued as well? One last suggestion I get it that certain Items must be removed due to black market purchase or under age. What needs to stop is taking Items from people of legal age that bought them in good faith from IMVU store.
1 Votes
ASultryWoman posted 19 days ago
Below was the response. Please show me where I say my radio is not working.
In a message dated 5/24/2025 12:38:03 PM Eastern Daylight Time, customersupport@imvu.com writes:
1 Votes
Petrazenka posted 20 days ago
Do you think this will build customer trust and conference in the site?
0 Votes
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