My VIP hasn't been activated yet.

Posted 17 days ago by Lllx

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Lllx

Yesterday my friend from the United States gave me VIP for a month and they still haven't activated it..

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Ashleyellen

Ashleyellen posted 16 days ago

Hello, @Lllx it make take 24 hours to receive. If not Contact imvu

https://support.imvu.com/support/tickets/new


how to contact imvu and reply http://im.vu/help1097


how to created ticket on mobile http://im.vu/help769

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Da3n3ryz

Da3n3ryz posted 17 days ago

Hi @Lllx , if users purchase an IMVU upgrade on Mobile, they will need to check their purchases in

the Google Play or the iTunes store. IMVU has no control over Mobile store purchases.

If users purchased through IMVU’s website using Next, users can check their order history.

IMVU pends orders as a security measure:

https://www.imvu.com/next/settings/order/


This article explains pending orders: http://im.vu/help394


How to Contact Customer Support:

https://support.imvu.com/support/tickets/new


Thanks

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