IMVU Cannot PUll th PayPal Payment Screen (again)

Posted 10 months ago by LestatDeLioncourt

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Un Solved

LestatDeLioncourt

I am trying to purchase Annual VIP with PayPal, and it keeps saying Oops! We are dumb. Please have the HTML Support Team look at this issue. I need to purchase Platinum for myself and my wife. $200 sale is hanging in the balance here, folks... GET THIS FIXED !0-0!

0 Votes

14 Comments

LestatDeLioncourt posted 6 months ago

Still unsolved after 4 months!

The issue is specifically with the PayPal redirect link for VIP purchases.

1 Votes

Xiuco posted 6 months ago

Maybe nobody is reading this topic,

but I’ll share what I found after testing it myself.

My conclusion:

It feels like the redirect link to the PayPal login page is broken.

I went to the store here:

https://www.imvu.com/next/store/

I tried purchasing Diamond, Emerald, and Platinum VIP, all with PayPal selected as the payment method.

The result was always the same — the process gets stuck on the LOADING... screen and never proceeds.

The reason I reached this conclusion:

When I tried buying Credits with PayPal, the redirect worked properly and took me to the PayPal login page.

Also, I checked my PayPal account — no issues there. Both IMVU Credit purchases and shopping on other sites worked fine.

So the problem seems to be specifically with the PayPal redirect link for VIP purchases.

I sincerely hope this post reaches the engineers responsible for the HTML coding

1 Votes

Xiuco posted 6 months ago

Hi.

Has this issue been resolved?

I'm currently experiencing the same problem.

I've submitted a ticket and have been going back and forth with the issue, but it still hasn't been resolved.

If anyone who has seen this topic has successfully made a PayPal payment,

could you please tell me what environment you needed (were you using a Windows PC, what browser were you using, etc.)?

1 Votes

HoneyDrip posted 9 months ago

I am getting thee same exact errors. I cleared cache, cleared cookies on Chrome. Still does the same thing. I loaded the Duck-Duck-Go and Firefox as fresh browsers (never loaded) and they both do the same thing.

I am trying to buy annual VIP as a gift. it is not working!

1 Votes

LestatDeLioncourt posted 10 months ago

Anyone have any useful information?
Anyone have any useful information?
Anyone have any useful information?
Anyone have any useful information?
Anyone have any useful information?

0 Votes

LestatDeLioncourt posted 10 months ago

Yes, contacting staff through the normal means is of no help.

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Meeows posted 10 months ago

Hi, @LestatDeLioncourt! Please contact IMVU's customer support team through a ticket so they can properly investigate and provide a solution to your and your wife's case. In other news, I have made the Staff aware of this.

How to create and reply to a ticket: http://im.vu/help396

How to create a ticket on Mobile: http://im.vu/help769

Thanks!

0 Votes

oLOUo posted 10 months ago

try contacting the support team and they should be able to assist you with this issue

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LestatDeLioncourt posted 10 months ago

@Saturi Please help :(

0 Votes

LestatDeLioncourt posted 10 months ago

Lost in the bit-bucket again... No Saless Support... SUCKS!