For the nails of Christ, I believe that they have serious problems; IMVU is deteriorating more and more. I have been an IMVU user since 2012, there were golden times for IMVU but currently, when they should be more attentive due to technological advancements and more, they are in decline. Before: product in peer review for 1 or 2 days, now: products in peer review for 9 or 10 days, peer review before took 10 to 17 hours, now 5, 7 days or more; customer service almost instantaneously, I am supposed to pay VIP for the privilege of talking to you and I have been sitting here waiting for almost 2 hours for you; we were put on waitlists and ticket queues, that was fine, at least we knew how long to wait and sometimes responses were instant, now no one attends to you, so what is the privilege for? Many customers? We know that there used to be more IMVU users and you could handle it, and let's not talk about AP+; it's the most unfair thing in the world, those prices for products and forced subscriptions to maintain it.
We are supposed to be progressing, not declining.
Before you could be AP, now they force you to buy the Age. If you got the AP when you could buy it, they just hold your account until you make the purchase, but oh surprise, a held account means you have to activate VIP from another account to restore your account with the purchase of the Age. And if you want to do it cheaper, they make you send a ticket, to which they respond in a month and sometimes they forget about you.
and the community has neither voice nor vote, they only know how to say, we are sorry for that as if they were machine men
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D
DocSteveDMposted
4 months ago
Based on user feedback and observations, here's a breakdown of the perceived reasons why IMVU's user base might be declining:
Monetary and creator-related issues
Increased costs and monetization: IMVU has faced criticism for splitting its VIP membership into multiple tiers, increasing the cost for users and creators. Aggressive upsell attempts and high fees for creators have also contributed to frustration within the community.
Declining opportunities for creators: Fees, perceived lack of protection from content theft, and unfair market operations have caused creators to leave, leading to a decline in quality content and less incentive for users to stay, according to Reddit users.
Social environment and platform changes
Aging demographic and evolving social landscape: Some users suggest the user base is aging and becoming less invested in socializing with strangers online. Additionally, younger users may be more attracted to platforms like TikTok for social interaction, according to a Reddit comment.
"Dumbed down" platform and lack of features: The introduction of a simpler web client, a focus on mobile devices, and a perceived lack of development of engaging features (like games) has been a turn-off for some users.
Issues with chat and social interaction: Censorship of chat, concerns about logged conversations, and the prevalence of AFK (away from keyboard) users have made chat rooms feel less engaging, leading to a perceived "socially dead" environment by some users.
Safety and moderation concerns: The presence of minors in what many users consider an adults-only space, along with difficulties resolving billing and moderation issues (including seemingly arbitrary bans), creates an unsafe and frustrating environment.
Failed features and updates: The implementation of features like NFTs (Non-Fungible Tokens) that didn't take off as hoped, and the replacement of the one-time payment Access Pass (AP) with a monthly subscription (AP+), have also been met with negativity.
Competition from other platforms: Roblox and Fortnite, with their diverse content and high user engagement, are popular options for virtual interaction and gameplay. If Discord integrates 3D avatars, that could also pose a threat to platforms like IMVU.
Specific technical problems and community management issues
Broken chat censorship: IMVU's implementation of an AI-powered chat censorship system in 2025 has been heavily criticized for mistakenly banning users for innocent phrases and failing to effectively address its intended purpose, according to a Reddit user.
Poor room search functionality: Some users highlight the current room search as inefficient and difficult to use, hindering the ability to find desired spaces.
Inadequate customer support and governance: The perceived lack of accountability, arbitrary bans, and difficulty resolving billing issues point to shortcomings in the platform's customer service and governance.
In essence, a combination of financial pressures on users and creators, shifts in the online social landscape, controversial platform changes and technical issues, and community dissatisfaction seem to be contributing to a potential decline in the IMVU user base.
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DocSteveDM posted 4 months ago
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