account has been on hold for 18 days now even though a agent reached out to me

Posted 14 days ago by Guest

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Good morning i recently filed a report about my account being on hold and wanting to get off hold however a agent by the name of  Jaimee reply to my ticket and told me all the information i need to send over i did that and i haven't heard anything back. i need to know that's going on with my account and how my account got put on hold because of a apple dispute when i don't own any apple products or even use any apple banking at this it's getting ridiculous what's the point of having a agent reach out to me if i'm going to have to wait another whole week or month to hear something back  i need something eles to reach me about getting stuff off hold i'm not gonna spend a 30 dollars to speak with VIP about getting my account off hold thank you .

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