I purchased the Access Pass, and the payment went through (I have a receipt), but my account still shows age verification as “failed” and I do not have AP access.
Username: Nora011
Date/Time of Purchase: 29/7/2025 at 11:00 PM
Payment Method: Credit Card
Please help activate my Access Pass or refund the charge. I’ve attached a screenshot of my receipt and transaction page.
Hello IMVU Support,
I purchased the Access Pass, and the payment went through (I have a receipt), but my account still shows age verification as “failed” and I do not have AP access.
Username: Nora011
Date/Time of Purchase: 29/7/2025 at 11:00 PM
Payment Method: Credit Card
Please help activate my Access Pass or refund the charge. I’ve attached a screenshot of my receipt and transaction page.
Thank you.
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1 Comments
Ashleyellen posted 4 months ago
Hello, this article explains about age verification failed https://support.imvu.com/support/solutions/articles/154000197026-what-if-my-age-verification-attempt-failed-
Contact imvu https://support.imvu.com/support/tickets/new
how to contact imvu and reply http://im.vu/help1097
how to created ticket on mobile http://im.vu/help769
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