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After 10 failed attempts of verifying your age, the system will ask you to upload your ID. This may be accomplished through the same pop-up window wherein you verify your information. Please make sure to submit a clear and legible scan or picture of your ID. Only IDs in the Roman alphabet can be used to verify your age.
***NOTE: Please do not send us your selfie, ID, or credit card photos unless we ask for them.***
If our Age Verification partner is still not able to verify your age for any reason, please send us the copy of your ID by attaching it to a Help Ticket. Please take note that we can only manually verify the age after you have tried going through the standard process above -- directly filing a ticket without first trying the standard process will cause the attempt to fail. You can also contact us if the age verification attempt takes more than 24 hours.
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