How to Get Your Age Verified (Mobile)

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To verify your age, you need to purchase an Age Verification Token. Once you have your Age Verification Token, you can use the automated system to verify your age. The process can vary based on location but can generally be completed within minutes.

Note: The correct age is not necessarily required if you are looking to get Access Pass or Age Verification -- as long as you are 18 years old or older, you can get both of these upgrades. To learn more, check out this article: http://im.vu/help668.

To learn how to get your age verified on IMVU Desktop or Web, visit http://im.vu/help424.

Purchasing an Age Verification Token

1. Navigate to the Credits & Upgrades screen.

2. Tap on Age Verification to purchase an Age Verification Token.

Completing the Age Verification Process

Once your purchase is complete, you will have the option to proceed with verification immediately or at a later time.

Option 1: Verify Now

• Tap Get Verified to begin the verification process.

• You will be redirected to Veriff, our trusted verification service, to complete the process.

Note: You have a total of 10 submission attempts to verify your age using Veriff. Once your verification is declined, you will not be able to make any more submissions. Please make sure that the ID you use for age verification is one of the accepted documents by Veriff in your country.

Option 2: Verify Later

• If you choose to verify later, you can start the process anytime by following these steps:

  1. Go to Settings.

  2. Tap on Upgrades & Subscriptions.

  3. Under Upgrades, tap Get Verified to begin the verification process.

Once verified, your account will reflect your verified status, granting you access to age-restricted features. If you encounter any issues, please contact IMVU Support for assistance.

Verification Tips: 

• Use a mobile device for the verification process. 

• Take a photo in an area with bright, even light and no shadows.

• Do not use an ID that is damaged or expired. 

• Ensure your fingers are not over the edges of your ID.

• When taking a selfie, a solid background works best.

What if my Age Verification Failed? 

If our Age Verification partner is still not able to verify your age for any reason after 10 attempts, please contact our Customer Support team.

I used the wrong age when I signed up. Can I correct it?

Yes. In order to correct your age, we will need to have a copy of any official document (e.g., Government issued ID, Driver's License, Passport, etc.) that verifies your real age. Send us a ticket requesting for the age change, and once we request for the supporting documents you may send them to us by attaching them to a Help Ticket. Please note that deliberately misrepresenting your age from Minor to Adult or Adult to Minor will be a major offense and punishable under IMVU's Terms of Service.