FAQ About Age Verification

Modified on Fri, 15 Nov at 11:10 AM

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Curious about our Age Verification program? Learn more about Age Verification and its benefits here.

Can I gift an Age Verification token to a friend?
Can I use Dev Tokens to buy an Age Verification token?
How many attempts do I get after a failed submission?
Which identity documents are accepted for the verification process?
How long does it take to get a successful verification?
Can I use the same identity document for different IMVU accounts?
How can I be sure that the documents I send are secured? Will my information be shared?
If I already have AP and my age is not yet verified, can I still verify my age?
My IMVU age does not match my actual age. Do I need to have my age corrected on my profile first?

Can I gift an Age Verification token to a friend?

Yes. You can gift an Age Verification Token to a friend on the IMVU Classic Website Dollar Store as shown below.

Can I use Dev Tokens to buy an Age Verification token?

No. You cannot use a Dev Token to purchase an Age Verification token. We have had promos in the past to allow this, so keep your eyes open for the next promo!

How many attempts do I get after a failed submission?

You have 10 submission attempts. If it still fails, please contact our Customer Support Team for assistance.

Which identity documents are accepted for the verification process?

You can check the following link for all accepted forms of identification listed by countries - https://www.veriff.com/supported-countries.

How long does it take to get a successful verification?

Most verifications should take less than a minute to complete. Please contact our IMVU Customer Support team for assistance if you encounter any issues.

Can I use the same identity document for different IMVU accounts?

Yes.

How can I be sure that the documents I send are secured? Will my information be shared?

Your documentation will be sent directly to our age verification partner, Veriff, who is an industry leader in age verification technology. Personally identifiable information provided for purposes of age and identity verification to Veriff is used only for that purpose and is not sold, transferred, or retained, except as required by law. More information can be found at: https://www.veriff.com/privacy-policy.

No data will be stored with IMVU.

If I already have AP and my age is not yet verified, can I still verify my age?

Yes. Please visit https://www.imvu.com/next/settings/subscriptions/ and click "Get Verified Now" to complete the automated age verification process. For more information, refer to http://im.vu/help424.

My IMVU age does not match my actual age. Do I need to have my age corrected on my profile first?

The correct age is not required if you are looking to get Access Pass or Age Verification -- as long as you are 18 years old or older, you can get both of these upgrades. To learn more, check out this article. As a reminder, deliberately misrepresenting your age (from minor to adult or from adult to minor) violates IMVU Terms of Service.