FAQ About User Safety

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Here are some Frequently Asked Questions about IMVU's User Safety.
 

Is IMVU safe?

One of our top priorities is to provide a system for customers to make payments while ensuring the security of their information. We use the most advanced technology available today to ensure your transaction is handled with the highest level of security.

IMVU is very safe. In order to deter anyone from unauthorized credit card use on our site, IMVU follows standard security procedures. We use AVS (address verification systems) and rely on an exact match of the 3-digit CVV security code from your credit card in order to complete a transaction. We also warn users of the consequences (from our site and from legal authorities) of credit card fraud.

If you are a parent with a child using IMVU, please review the information specifically for parents regarding this matter:

http://www.imvu.com/catalog/web_safety_tips02.php

If you would like to contact us about this matter, feel free to file a case with your safety concerns.

Is my information still safe if I have "Buy Now"?

Yes. Your credit card information is encrypted by a well respected member of the credit card processing industry. If your account is hacked or stolen by another user, there is no way for the hacker to obtain your credit card information.

How is my personal information used in IMVU?

During registration, you are asked to provide contact information (such as name and email address). We use this information to register you to use our services, contact you to deliver certain services or information you have requested, verify your authority to enter our Site, improve the content and general administration of the Site and our services, provide you with notices regarding goods or services that you have purchased or may wish to purchase in the future, and for targeted marketing purposes.

Does IMVU have an age restriction?

Yes. The site is not intended for children under the age of 13. IMVU does not target its services or the use of the site to children who are under 13. Furthermore, IMVU complies with local regulations that limit the access of minors to our site.

Is it possible for me to update/correct my personal identifiable information?

Yes. IMVU provides you with the ability to review, correct, and delete the information that you have provided us in your account. If you wish to review or correct any information you have provided during registration, you may access your account, and then review, correct, and/or delete your information. To do this, simply log in to your account and go to your Account Settings page.