sorry for the inconvenience

Dear IMVU ,

I’m writing to express how deeply disappointed and hurt I am by the way my account was recently handled. After 17 years of loyal participation and creation on your platform, I logged in only to discover my account had been suspended — with no warning, no explanation, and no opportunity to respond before action was taken.

This decision seems to have been made due to the use of a mesh I purchased long ago from another creator. I’ve used this same mesh in the past on other account with no issues. It’s a simple winter room mesh, containing no adult content or inappropriate poses, and it was acquired in good faith. Suddenly classifying it as “unfit for IMVU” without any prior notice or chance for clarification is not only confusing, but it feels unjust.

The account in question — like  my account — is connected to my verified PayPal, and all my purchases over the years are traceable to the same information: same email, same identity. Yet I’ve been treated as if I’m doing something wrong, even being told that the account may not be mine. That is simply not true.

Worse still, this situation has taken an emotional toll on me in real life. I was upset over the idea of losing yet another account, along with the time, effort, and credits I’ve invested. Being locked out and left with nothing but a link and a vague apology — “sorry for the inconvenience” — is not the level of customer care that someone in my position should receive.

I’m not asking for special treatment. I’m asking for fairness. I believe that at minimum, you should notify a user when there’s a possible issue and allow them a chance to correct or explain before shutting them out. Instead, IMVU seems to be setting silent traps with new rules that are applied inconsistently and without proper communication.

This is not the first time I’ve had to deal with such issues. But I sincerely hope it will be the last.

Please consider this message a formal request to review your handling process and restore trust with long-standing users like myself. I am more than willing to comply with guidelines — but I can’t do that if I’m punished without even knowing what I’ve done.

1 Votes