2FA Login Issue

Posted 29 days ago by Saturi

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Un Solved

Saturi Admin

Our internal teams are aware of an issue affecting some users who are unable to log in due to Two-Factor Authentication (2FA) issues and are actively working on a fix. In the meantime, if you are experiencing this issue, please contact IMVU Support to update your email address or temporarily remove 2FA to restore access to your account.

Thank you for your patience while we work to resolve this issue.

This issue is now resolved. Thank you again for your patience

6 Votes

20 Comments

YutakaSuzuki posted 11 days ago

In A World Of Problems Like This,
I'm So Glad I Never Made The Jump
To Change My Setup At All...

So While I Still Use IMVU The Older Way,
& Not Having Issues,
Everyone Who Uses The New Way Is
Having All The Problems...

This Is What & Why I Was Always Against This From The Start...

I Thought 2FA Was A Dum Idea...

They Even Push This Stuff On
The E-Mails Now, & I Refuse To
Make An E-Mail With Any Company
Who Uses This Method Now,
Because Of These Issues...

0 Votes

G4ps posted 26 days ago

I've been Unable to Log into my Account for 2 months on and off cause of a Network issue, i have sent 3 tickets and chatted with you multiple times an still the same outcome an suggested ways to solve the problem, however nothing has changed, some days it works then by midnight it'll kick me off the client and can't sign back in till it wants to work again. I don't know if this is related to the solution but it sucks! I've never had this issue before EVER. why all of a sudden now.

0 Votes

Petrazenka posted 26 days ago

Will we get an explanation on what caused this and how it was fixed?

Do we deserve a compensation?

0 Votes

Petrazenka posted 26 days ago

Finally ....

0 Votes

Moi3Dversion posted 26 days ago

I can confirm if you use yahoo mail , change it to some other email account gmail worked just fine for me.

1 Votes

Guest posted 27 days ago

I don’t know if you can even change the emails if you can’t even log into the app because of the 2FA

1 Votes

Dawoud posted 27 days ago

guys, if you still can log in from imvu next, you can change your Yahoo email to a Gmail and it will work normally , i think the problem is with yahoo emails not Gmail, i just tried it and it worked.

good luck

1 Votes

Amr0 posted 27 days ago

when IMVU will solve it ? I think they must remove 2FA codes from all accounts till solve it

2 Votes

Amr0 posted 27 days ago

when IMVU will solve it ?! I think they must remove 2FA codes from all accounts till solve it

2 Votes

H3r01n4 posted 27 days ago

I really understand everything, but I don't understand why I haven't been able to log into my own account for four days. I have a question for support: are you guys normal? People don't throw so much of their own money at this so that now they can't log into their own accounts. How long is this going to last? Support is apparently afraid to contact users because they haven't received any responses from them. How long would it take them to give it? ...

5 Votes

H3r01n4 posted 27 days ago

Haven't they fixed it yet?

2 Votes

Dawoud posted 28 days ago

to remove 2FA it asks me to enter a code, and it's the same problem!

3 Votes

Moi3Dversion posted 28 days ago

Why is this still not solved ? This started last Sunday! Get your team to work a little faster people can't login.

3 Votes

Dawoud posted 28 days ago

i can't log in!!!! and i don't receive a code!

2 Votes

JayVibin69 posted 28 days ago

we can't remove 2fa if we own nfts! smh. have to remove all your nfts in order to remove 2fa. this is beyond frustrating . as a creator I can publish my new products

2 Votes