Our internal teams are aware of an issue affecting some users who are unable to log in due to Two-Factor Authentication (2FA) issues and are actively working on a fix. In the meantime, if you are experiencing this issue, please contact IMVU Support to update your email address or temporarily remove 2FA to restore access to your account.
Thank you for your patience while we work to resolve this issue.
This issue is now resolved. Thank you again for your patience
6 Votes
20 Comments
Sorted by
H
H3r01n4posted
about 1 month ago
Your internal teams should have dealt with this when the problem arose, not when no one could log in anymore. You keep introducing changes and updates that prevent users from logging into their accounts, so once you fix the bug, I'm removing 2FA because it causes more problems than it solves.
2 Votes
D
DangerRangerposted
about 1 month ago
Now it's sending code after code even when not requested. The same codes over and over and none of them work.
2 Votes
D
DangerRangerposted
about 1 month ago
You can't remove 2FA because it send a code to do it and you have that same issue. Getting emails after it's expired
2 Votes
Petrazzenkaposted
about 1 month ago
Currently 2FA Security Codes are expired before reaching our E mail.
Currently it takes on average slightly longer than 30 minutes before we receive the AFA Security Codes. Since those codes expire 10 minutes after trying to log into our IMVU accounts then we are currently unable to log into our accounts.
I made this account as a temporary solution until this issue is fixed.
What might solve this is: If IMVU Tech changes how long the 2FA Security Codes are active.
Let's hope IMVU Tech comes up with a temporary solution and then improve on it until it becomes a permanent solution.
1 Votes
Petrazzenkaposted
about 1 month ago
Since the waiting time is 3 to 5 weeks for a help ticket response and likewise 3 to 5 weeks for each subsequent reply if there if a back and forth correspondence needed then a help ticket is a last resort option.
I suspect that IMVU Tech workers can fix this issue faster than IMVU Support can respond to any help ticket.
Our internal teams are aware of an issue affecting some users who are unable to log in due to Two-Factor Authentication (2FA) issues and are actively working on a fix. In the meantime, if you are experiencing this issue, please contact IMVU Support to update your email address or temporarily remove 2FA to restore access to your account.
Thank you for your patience while we work to resolve this issue.
This issue is now resolved. Thank you again for your patience
6 Votes
20 Comments
H3r01n4 posted about 1 month ago
Your internal teams should have dealt with this when the problem arose, not when no one could log in anymore. You keep introducing changes and updates that prevent users from logging into their accounts, so once you fix the bug, I'm removing 2FA because it causes more problems than it solves.
2 Votes
DangerRanger posted about 1 month ago
Now it's sending code after code even when not requested. The same codes over and over and none of them work.
2 Votes
DangerRanger posted about 1 month ago
You can't remove 2FA because it send a code to do it and you have that same issue. Getting emails after it's expired
2 Votes
Petrazzenka posted about 1 month ago
Currently 2FA Security Codes are expired before reaching our E mail.
Currently it takes on average slightly longer than 30 minutes before we receive the AFA Security Codes. Since those codes expire 10 minutes after trying to log into our IMVU accounts then we are currently unable to log into our accounts.
I made this account as a temporary solution until this issue is fixed.
What might solve this is: If IMVU Tech changes how long the 2FA Security Codes are active.
Let's hope IMVU Tech comes up with a temporary solution and then improve on it until it becomes a permanent solution.
1 Votes
Petrazzenka posted about 1 month ago
Since the waiting time is 3 to 5 weeks for a help ticket response and likewise 3 to 5 weeks for each subsequent reply if there if a back and forth correspondence needed then a help ticket is a last resort option.
I suspect that IMVU Tech workers can fix this issue faster than IMVU Support can respond to any help ticket.
2 Votes
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