I can't buy credits from IMVU NEX; it won't process my card payment.
0 Votes
Lucas posted
about 1 month ago
Best Answer
Hi! I recommend trying to purchase through an incognito tab. If you still can't, you can still try purchasing Credits through the classic website: https://secure.imvu.com/store/index/. Let us know if you succeed!
0 Votes
4 Comments
Sorted by
Lucasposted
about 1 month ago
I understand! In this case, please contact customer support to report the problem you are experiencing. This way they can analyze the situation and take the appropriate action.
I've already tried both ways and I still can't process the payment
0 Votes
Lucasposted
about 1 month ago
Answer
Hi! I recommend trying to purchase through an incognito tab. If you still can't, you can still try purchasing Credits through the classic website: https://secure.imvu.com/store/index/. Let us know if you succeed!
I can't buy credits from IMVU NEX; it won't process my card payment.
0 Votes
Lucas posted about 1 month ago Best Answer
Hi! I recommend trying to purchase through an incognito tab. If you still can't, you can still try purchasing Credits through the classic website: https://secure.imvu.com/store/index/. Let us know if you succeed!
0 Votes
4 Comments
Lucas posted about 1 month ago
I understand! In this case, please contact customer support to report the problem you are experiencing. This way they can analyze the situation and take the appropriate action.
How to contact Customer Service: https://support.imvu.com/support/tickets/new
How to create and respond to a ticket: http://im.vu/help396
How to create a ticket on mobile: http://im.vu/help769
Thank you!
0 Votes
lllAciseyDaltonlll posted about 1 month ago
I've already tried both ways and I still can't process the payment
0 Votes
Lucas posted about 1 month ago Answer
Hi! I recommend trying to purchase through an incognito tab. If you still can't, you can still try purchasing Credits through the classic website: https://secure.imvu.com/store/index/. Let us know if you succeed!
0 Votes
Marilena posted about 1 month ago
Hi try the web app with chrime browser or Safari
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