Hello! If credits or upgrades were purchased through the IMVU mobile app, any issues related to the purchase must be handled directly with the Google Play Store or the App Store (iTunes), as IMVU does not have control over transactions made through app stores. For more information, please read this article: http://im.vu/help681.
Please see my photo message thank you
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Lucas posted about 1 month ago
Hello! Please contact Customer Service regarding the issue you are experiencing.
How to contact Customer Service: https://support.imvu.com/support/tickets/new
How to create and respond to a ticket: http://im.vu/help396
How to create a ticket on mobile: http://im.vu/help769
Thank you!
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Lucas posted about 1 month ago
Hello! If credits or upgrades were purchased through the IMVU mobile app, any issues related to the purchase must be handled directly with the Google Play Store or the App Store (iTunes), as IMVU does not have control over transactions made through app stores. For more information, please read this article: http://im.vu/help681.
If there is no update or response within 2 days, please contact IMVU Customer Service so the case can be reviewed:
https://support.imvu.com/support/tickets/new.
To better understand what pending orders are, please refer to this article: http://im.vu/help394
How to create and respond to a ticket: http://im.vu/help396
How to create a ticket on mobile: http://im.vu/help769
Thank you!
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Guest posted about 1 month ago
My money was not refunded ether .
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